Safety and security are our top priorities.
We can not guarantee E911 will work as expected.  Because E911 is an internet based service we do not guarantee E911 will work when needed. We strongly recommend preparation of a secondary method for securing emergency services.

We are 100% compliant with all FCC regulations regarding 911.
Every user we provision has enhanced 911 to the address they used when they signed up if possible.
It is important that you update your address information if you change your location for these services. If you have questions about E911 service, or want to change your address, call us at (866) 797-8992 or (408) 779-1748 or email us.     e911@TinCanTalk.com
The E911 service     DOES NOT AUTOMATICALLY KNOW WHERE YOU ARE.
Your address must be registered through us first.
E911 address check, in some locations you can learn what information is connected to your phone number by dialing 933.

What is E911?
What are the FCC requirements?
Will my 911 service work in a power outage?
How will the 911 dispatchers know my address?
What are some advantages of E911?
 

What is E911?
E911 or "Enhanced 911" is an emergency response technology that allows emergency personnel to identify the location associated with a caller's telephone number when a call is placed to 911. This is generally done by a form of reverse telephone number lookup of the caller's stored location information that is then delivered to emergency responders. Enhanced 911 has been deployed in most metropolitan areas throughout the United States and Canada.
PSAP ( public safety answering point ) manages and dispatches emergency responders in your area.
To find the latest information about PSAP in your area Click Here

back to top

What are the FCC requirements?
The FCC has mandated that all providers of VOIP service must provide E911 service to all of their subscribers.  TinCanTalk has implemented E911 service through our upstream carriers.   FCC Web Site

back to top

Will my 911 service work in a power outage?
No. In order for your E911 service to work, you must have power and an active internet connection.

back to top

How will the 911 dispatchers know my address?
When you signup with TinCanTalk, we store your address information in the ALI (Automatic Location Identification) database. This allows dispatchers to access your address. It is important that we maintain current address information for you. If you change your address, or use your connection in another location, you will need to notify TinCanTalk as soon as possible so that we can update your address information in our database. Please note, this may take up to 36 hours to change.

back to top

What are some advantages of E911?
If the caller cannot talk or for some reason hangs up, the emergency personnel (Police, Sheriff, 911 Dispatch Center, etc...) will have the address. The emergency operator will try to call back, but if the line is busy or there is no answer, emergency service personnel will be dispatched to the address on record.